Restocking fee + shipping

If your package is refused or undeliverable due to the error in the shipping address, the refund will not be issued. Internationally shipped packages are almost never returned to us.

In some counties, the package can be delivered to the local postal office and needs to be collected by the customer. You can follow the location of your package via the tracking number we provide and see if you need to arrange a collection.

Parcels that are not collected are sent back, but rarely actually reach our warehouse. However, if your package does come back to us, we will re-send it, subject to a GBP 30 fee.